Handle customer inquiries received by phone, email, chat, or in person professionally and efficiently
Manage and update the AP+ ERP system
Provide accurate information about products, services, policies, and procedures
Coordinate with relevant internal teams to resolve customer issues, complaints, escalations, shipment delays, out-of-stock situations, and quality issues
Maintain detailed records of customer interactions using CRM software
Process orders, returns, and service requests as required
Follow up with customers in a timely manner and communicate effectively to support customer satisfaction
Monitor customer feedback and contribute to service quality improvements
Work toward daily and weekly service targets, including response time, issue resolution, and customer satisfaction
Contribute to the development of customer service processes, FAQs, and service improvement initiatives
All tasks must be reported to the Head of Sales
At least 1 year of experience in the same position
Experience in the textile or apparel industry
Sales and business development experience
Knowledge of shipping matters, including Incoterms and Form E/D
Computer literacy, including competence in Microsoft applications, particularly Excel, and ERP systems
Typing skills
Problem-solving ability, including handling shipment delays, out-of-stock items, and quality issues
Ability to set priorities and make decisions when dealing with operational problems
Ability to work independently and effectively in a fast-paced environment
Fluent in written and spoken English
Good written and spoken communication skills in both English and Bangla
Candidates who are available to join immediately will be preferred
Competitive salary, negotiable based on experience and qualifications
Timely salary payments
An international working environment within the textile and interlining industry
Other benefits in accordance with Bangladesh Labor Law and company policy
Please submit your updated CV, salary expectations, and earliest possible start date through the applicable Wendler recruitment channel.
Apply via: [email protected], Wendler Bangladesh Jobs.
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